This Refund Policy outlines the terms and conditions for refunds and cancellations of insurance policies and services provided by GuardianShield Insurance ("we," "our," or "us"). Please read this policy carefully to understand our refund procedures.
Important Note: This Refund Policy should be read in conjunction with your specific insurance policy documents, as the terms of your individual policy may contain additional or different provisions regarding refunds and cancellations. In the event of any conflict between this Refund Policy and your policy documents, the terms of your policy documents will prevail.
In accordance with UK insurance regulations, you have a statutory cooling-off period of 14 days from either:
whichever is later.
If you cancel your policy during this cooling-off period, you will receive a full refund of any premium paid, provided:
We reserve the right to charge an administration fee to cover the costs of setting up the policy. This fee, if applicable, will be clearly disclosed to you prior to purchase and will be deducted from any refund due.
If you cancel your annual insurance policy after the cooling-off period, we will calculate any refund on a pro-rata basis for the unused portion of your premium, less an administration fee. The specific cancellation terms, including any fees, will be outlined in your policy documentation.
The pro-rata refund is calculated as follows:
If you pay for your insurance on a monthly basis, there is typically no refund due when you cancel. Your cover will continue until the end of the period for which you have paid, and no further payments will be taken thereafter.
In certain circumstances, you may not be entitled to a refund of premium upon cancellation, including but not limited to:
We reserve the right to cancel your insurance policy in accordance with the terms specified in your policy documentation. Situations where we might cancel your policy include, but are not limited to:
If we cancel your policy for any reason other than non-payment of premium, you will be entitled to a pro-rata refund of the premium for the unused portion of your policy, provided no claims have been made.
Refunds will be processed using the same payment method used for the original transaction unless otherwise agreed. If the original payment method is no longer valid, you may need to provide alternative payment details.
We aim to process refunds within 14 working days of receiving all necessary information and confirmation of cancellation. However, the actual time for funds to appear in your account depends on your payment provider and may take additional time.
To cancel your policy and request a refund, you can:
When requesting cancellation, please provide:
We may charge administration fees for policy cancellations. These fees contribute to covering the costs associated with setting up and cancelling your policy. The specific amount of any administration fee will be:
In the event of the death of a policyholder, we will require a copy of the death certificate. Any refund due will be paid to the deceased's estate or to the executor named in the will.
In some cases, such as when selling an insured vehicle or property, it may be possible to transfer the policy to the new owner, subject to our approval. Please contact us to discuss the specific circumstances.
If you are dissatisfied with any aspect of our refund process, please refer to our Complaints Procedure outlined in your policy documentation. If we are unable to resolve your complaint to your satisfaction, you may be entitled to refer the matter to the Financial Ombudsman Service.
We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated revision date. Changes to this Refund Policy will not affect refund requests already in process at the time changes are made.
If you have any questions about this Refund Policy, please contact us: